Tenacious

Terms and Conditions

Terms and Conditions

Last Updated:13/11/2024

Welcome toTenacious! These terms and conditions outline the rules and regulations for using our website, located at [www.tenaciouswellness.co.uk. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Tenacious if you do not agree to all the terms and conditions stated on this page.

1. Intellectual Property

All content published on this website, including text, images, graphics, logos, and other material, is the property of Tenacious or its content providers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works, or otherwise use the content without our prior written permission.

2. Use of Website

By accessing this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website. Prohibited behavior includes harassing or causing distress to others, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the website.

3. User Accounts and Security

Some areas of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

4. Privacy Policy

Our Privacy Policy, which can be found at [Privacy Policy URL], explains how we collect, use, and disclose information from our users. By using our website, you agree to our collection and use of information as outlined in the Privacy Policy.

5. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Tenacious. We have no control over the content, privacy policies, or practices of any third-party websites or services and assume no responsibility for them. You acknowledge and agree that Tenacious shall not be responsible or liable for any damage or loss caused by the use of such third-party websites.

6. Limitation of Liability

In no event shall Tenacious, its directors, employees, partners, or affiliates, be liable for any indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the website, any error or omission in content, or any other matter related to the website, even if Tenacious has been advised of the possibility of such damages.

7. Disclaimer

All information on this website is provided “as is” and “as available” without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, secure, or error-free.

8. Indemnification

You agree to indemnify and hold Tenacious, its affiliates, officers, employees, and agents harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these terms and conditions, your use of the website, or your violation of any law or the rights of a third party.

9. Modifications to Terms

We reserve the right to modify or replace these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes constitutes acceptance of the new terms.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

11. Contact Information

If you have any questions about these terms and conditions, please contact us at:

Tenacious

Email: Tenacious-@outlook.com
Phone:07794431890

Return and Refund Policy

Returns Policy

Last Updated:13/11/2024

At Tenacious, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns process as outlined below. Please read our returns policy carefully.

1. Eligibility for Returns

Timeframe: You may return items within 14 days of receiving your order.
Condition: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
Non-Returnable Items: Certain items are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

Contact Us: Email us at Tenacious-@outlook.com with your order number and the item(s) you wish to return. We will provide you with return instructions.
Pack Your Item: Securely package the item(s) in the original packaging, if possible, and include your order confirmation or packing slip in the return package.
Ship Your Return: Send the return package to the address provided in the return instructions. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

3. Refunds

Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 7 business days.
Method of Refund: If approved, your refund will be processed back to your original method of payment within 7 business days.
Shipping Costs: Original shipping charges are non-refundable. The cost of return shipping is your responsibility unless the return is due to an error on our part or a defective product.

4. Exchanges

If you would like to exchange an item, please contact us at Tenacious-@outlook.com. We will help facilitate the exchange, subject to availability. For faster service, you may wish to return the item for a refund and place a new order for the desired item.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately atTenacious-@outlook.com with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.

6. Contact Us

For any questions or concerns about your return, please contact us:

Tenacious

Email:Tenacious-@outlook.com
Phone: 07794431890

This returns policy is designed to provide clear and fair guidelines for your customers while protecting your business. To ensure full compliance with consumer protection laws applicable in your area, consider having a legal professional review your policy.

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